How long will it take to receive my order?
Our standard processing time to prepare your order is 1-3 business days. Once shipped, delivery typically takes 2-9 business days. Please note that shipping times may vary slightly depending on your destination country and local customs processing.

Where do you ship from?
At WoodyKitchenware, we source our unique artisan products globally to bring you the best craftsmanship. Our orders are shipped directly from our workshops and warehouses located in Turkey and China.

Do you provide tracking information?
Yes, absolutely. Once your order has been dispatched, you will receive an email containing your tracking number so you can monitor your package's journey with WoodyKitchenware.

Will I be charged customs or import duties?
International orders may be subject to customs duties and taxes depending on your country's regulations. These fees are not included in our prices and are the responsibility of the customer. Please check with your local customs office for more information.

Will I be charged customs or import duties?
At WoodyKitchenware, we want your shopping experience to be as smooth as possible. While customs policies vary by country, many of our customers do not pay additional fees due to "De Minimis" values (the threshold below which no duty or tax is charged).

Here is a general guide for our main shipping destinations:

• 🇺🇸 United States: Good news! Orders under $800 USD are generally exempt from customs duties and import taxes.
• 🇦🇺 Australia: You can typically import general goods up to $1,000 AUD (approx. 900 AUD + shipping) without paying customs duties or GST.
• 🇬🇧 United Kingdom: Orders under £135 GBP are typically exempt from customs duties. (VAT rules may vary depending on the platform or marketplace).
• 🇨🇦 Canada: Shipments with a value under $20 CAD are exempt from duties and taxes. For orders above this amount, standard Canadian customs rates may apply.

Please note: These are general guidelines and government policies can change. For the most accurate information, we recommend checking with your local customs office. Any applicable fees above these limits are the responsibility of the customer.

What is your return policy?
We want you to be completely happy with your WoodyKitchenware purchase.

• Our Error: If you receive a defective, damaged, or incorrect item, we will cover the return shipping costs and offer a full replacement or refund.
• Customer Preference: If you simply changed your mind or ordered the wrong item, you are welcome to return it. In this case, the customer is responsible for the return shipping costs.

When will I receive my refund?
Once we receive your returned item, we will inspect it within 5 business days. After approval, your refund will be processed immediately and applied to your original method of payment. Please allow a few days for your bank to reflect the transaction.

What should I do if my item arrives damaged?
We pack our wooden and glass items with great care, but accidents can happen during transit. If your item arrives damaged, please contact us immediately with photos of the product and packaging. The WoodyKitchenware team will arrange a replacement or refund for you right away.

Which payment methods do you accept?
We accept secure payments via PayPal and all major Credit/Debit Cards (Visa, MasterCard, American Express). All transactions are SSL encrypted and secure.