Shipping policy
WOODYKITCHENWARE SHIPPING POLICY
Last Updated: August 11, 2026
BUSINESS INFORMATION WoodyKitchenware LLC Registered Business Address (USA): 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Customer Service Office (Turkey): Servergazi Mah. 401 Sk. No:8, Denizli, Türkiye
Email: info@woodykitchenware.com
WhatsApp: +1 917-814-3240
At WoodyKitchenware LLC, we are committed to delivering our wooden kitchenware and home goods with transparency and efficiency. As a global specialist, our products are curated and specified by our team, and manufactured and shipped by our partner facilities in China.
- Global Fulfillment & Origin
All orders are fulfilled and shipped from our partner workshops and fulfillment centers in China. Logistics, quality control, and international export are coordinated with our fulfillment partner's operations team at these facilities.
This policy applies to all orders, regardless of shipping destination. Shipping availability, costs, and estimated delivery times for your specific location are calculated and displayed at checkout (see Section 4).
- Order Processing & Cutoff Times
- Processing Time: All orders are processed, verified, and prepared for shipment within 1–3 business days (Monday to Friday, excluding holidays).
- Order Cutoff Time: 3:00 PM EST (Eastern Standard Time).
- Note: Orders placed after 3:00 PM EST will begin processing on the following business day.
- Shipping Estimates & Split Shipments
- Transit Time: Once dispatched, delivery is estimated to take between 5 and 9 business days.
- Total Delivery Time: The total estimated window is 6 to 12 business days (Processing + Transit).
- Split Shipments: Because items in a single order may be packaged separately or dispatched from different sections of our China fulfillment network, they may arrive in multiple packages at different times. You will receive individual tracking numbers, and no additional shipping fees will be charged for split shipments.
- Peak Seasons: During high-volume periods, please allow an additional 3–5 business days for delivery.
- Shipping Fees & Free Shipping
- Standard Shipping: Fees are calculated at checkout based on the delivery destination and order weight.
- Free Shipping Offer: We offer free standard shipping on all orders exceeding $69.90 USD (calculated after all discounts are applied).
- Customs, Duties & Taxes
- International Shipments: Since your order ships from our partner workshops and fulfillment center in China, the customer is the importer of record and is responsible for any import duties, VAT, or local taxes applied by your country's customs office.
- US Customers: The U.S. "de minimis" duty-free exemption under Section 321 no longer applies to shipments from China — it was suspended for China and Hong Kong in May 2025, and for all countries in August 2025. As a result, orders shipped to the United States are subject to applicable customs duties and fees regardless of order value. These charges are assessed by U.S. Customs and Border Protection and may be collected by the carrier at the time of delivery.
- Order Tracking & Delivery Issues
- Tracking: A tracking number is sent via email as soon as each package is dispatched.
- Inspection upon Delivery: Please inspect your package upon arrival. If your items are damaged during transit, contact us at info@woodykitchenware.com within 48 hours with photos of the damaged item and packaging.
- Undelivered Orders: If a package is returned to us due to an incorrect or incomplete address provided by the customer, you will be responsible for the actual cost of reshipment. We will confirm this cost with you before your order is reshipped.
For details on returns and refunds, please see our Return & Refund Policy.