Complementary Products
Frequently Asked Questions
Everything you need to know before you order.
Our catalog includes pieces in a range of materials — solid hardwoods such as acacia, walnut, teak, olive wood, bamboo, beech, and ebony, as well as select items in resin, stainless steel, or ceramic. The exact material for each item is listed in the product details. Items designed for food contact (cutting boards, bowls, utensils) are finished to be safe for kitchen use; if you don't see the specific finish or certification listed, feel free to contact us before ordering.
Hand wash with warm water and mild soap and dry immediately — avoid soaking or washing wood in the dishwasher, since prolonged moisture can cause warping or cracking. We recommend conditioning wood periodically with a food-safe oil or wax, such as our Wood Polish Wax or Beeswax Conditioner, to keep the grain from drying out. Resin, stainless steel, and ceramic pieces can usually be wiped clean — check the specific product page for any additional care notes.
Orders are processed within 1–3 business days before shipping. Transit typically takes 5–9 business days, for a total delivery window of about 6–12 business days depending on your location. You'll receive a tracking number by email as soon as your order ships.
Contact our support team with a photo of the item, and we'll arrange a replacement or refund at no extra cost — no restocking fee applies in these cases. For other returns, see our full Return & Refund Policy.
Many of our pieces are crafted from natural wood, so grain pattern, color, and minor shape variation are part of each piece's character — no two are ever exactly alike. This is expected and isn't considered a defect.
In most cases, yes — items ordered together ship from the same fulfillment partner and typically arrive within the same 6–12 business day window. Occasionally an item may ship separately; if that happens, you'll receive a separate tracking number for it.
